Shipping Policy

At A2 Skincare, we strive to provide our customers with a seamless and reliable shipping experience. This Shipping Policy outlines the terms and conditions governing the shipment of our products to customers within Pakistan.

Shipping Times:

  1. Processing Time: Orders are typically processed and dispatched within 1 to 2 business days after payment confirmation, excluding weekends and holidays.

  2. Delivery Time: Once dispatched, the estimated delivery time is 1 to 3 working days for addresses within Pakistan. Please note that delivery times may vary depending on your location and any unforeseen circumstances such as weather delays or logistical issues.

Shipping Methods:

  1. Standard Shipping: We offer standard shipping services for all orders within Pakistan. Shipments are handled by reputable courier services to ensure timely and secure delivery.

Shipping Charges:

  1. Free Shipping: We offer free standard shipping on all orders within Pakistan.

Order Tracking:

  1. Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment through our website or the courier service's tracking portal.

Shipping Address:

  1. Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.

Delivery Attempts:

  1. Delivery Notification: The courier service will attempt to deliver your package to the provided address. If no one is available to receive the package, a delivery notification may be left at the delivery location or contact number provided.

  2. Re-Delivery: In the event of a failed delivery attempt, the courier service may attempt re-delivery or hold the package for pickup at a designated location. It is the customer's responsibility to coordinate with the courier service for re-delivery or pickup arrangements.

Damaged or Lost Shipments:

  1. Damaged Items: If you receive a damaged or defective item, please contact us immediately with photographic evidence of the damage. We will work to resolve the issue promptly and provide a replacement or refund as necessary.

  2. Lost Shipments: In the rare event that your shipment is lost in transit, please notify us as soon as possible. We will initiate an investigation with the courier service to locate the package or provide a suitable resolution.

Contact Us:

If you have any questions or concerns regarding our Shipping Policy or the status of your order, please don't hesitate to contact us at:

Email: info@skincare.com Phone: 03211476325

Effective Date: April 4, 2024